+254 703 829 961
Guest Support:
For general inquiries, booking assistance, or payment support, please email Sparwild tours at:
Partner Support:
Are you a tour operator, guide, or travel partner?, we’re happy to assist with collaborations and listings.
Safari Planning:
Dreaming of an African adventure? Our travel specialists are ready to craft your perfect itinerary
Call or WhatsApp:
Need to talk to a tour booking specialist? Reach Sparwild team anytime via phone or WhatsApp: +254 703 829 961
1. Introduction
Welcome to Sparwild Safaris. By booking or using our website, you agree to these Terms and Conditions, our Privacy Policy, and any additional information provided in our booking documents or FAQs.
2. About Sparwild
Sparwild Safaris connects travelers with trusted safari operators and local guides across Africa. We arrange tailor-made tours, wildlife safaris, beach holidays, and cultural trips in Kenya, Tanzania, Uganda, Rwanda, and beyond.
All safaris and services are provided by licensed partners and local operators.
3. Booking and Payment
A deposit (usually 30–50%) is required to confirm your booking.
The remaining balance is due before or upon the start of the safari, as stated in your booking confirmation.
Payments can be made by bank transfer, credit card, or mobile payment (Mpesa, etc.).
Your booking is confirmed only after payment is received and acknowledged.
4. Cancellations and Refunds
60+ days before tour: Full refund minus admin fees.
30–59 days: 50% refund.
Less than 30 days: No refund.
No-shows or missed departures are non-refundable.
Refunds are processed in the same currency and method used for payment.
In case of unforeseen events (illness, flight cancellations, political unrest, etc.), we’ll do our best to reschedule or offer credit.
5. Changes to Your Trip
We may need to adjust routes, lodges, or activities due to weather, park regulations, or safety reasons. Any changes will be communicated in advance whenever possible. Equivalent alternatives will be provided.
6. Responsibilities
Sparwild’s responsibility: We plan and coordinate your safari experience with care, ensuring that our partners meet safety and service standards.
Traveler’s responsibility: You must hold valid travel documents (passport, visas), vaccinations, and travel insurance.
You agree to follow park rules and the guide’s instructions during the safari for your own safety.
7. Travel Insurance
All travelers must have personal travel insurance that covers medical emergencies, evacuation, trip cancellation, and loss of belongings.
8. Wildlife and Safety
Sparwild Safaris operates in wild and remote areas. While we take all reasonable precautions, wildlife encounters and outdoor travel carry inherent risks. By booking, you accept these risks and agree not to hold Sparwild or its partners liable for accidents or loss beyond our control.
9. Reviews and Conduct
We welcome honest reviews and feedback. Abusive, defamatory, or misleading content will not be tolerated. Travelers and guides are expected to maintain respectful behavior throughout the trip.
10. Force Majeure
We are not responsible for delays or cancellations caused by events beyond our control (e.g., natural disasters, political unrest, pandemics, or airline strikes).
11. Privacy
Your personal information is used only to manage your booking and improve our services. We never share your data with third parties without consent.
See our Privacy Policy for details.
12. Governing Law
These Terms are governed by the laws of Kenya. Any disputes will be handled in Kenyan courts.
Booking and Payment Policies
To confirm your safari or tour, a deposit is required at the time of booking. The deposit amount depends on the package and arrangements involved (typically 30–50% of the total cost).
The balance is due before the tour begins or on the day of departure, as stated in your booking confirmation.
You can conveniently pay online or at our Ruiru office. There are no hidden fees or extra charges. We accept Visa, MasterCard, and American Express for secure payments.
- All Sparwild African Tours And Safaris’ official bank accounts are based in Nairobi, Kenya. We do not operate or request payments to any bank account outside Kenya. Any communication suggesting otherwise should be treated as fraudulent and reported to us immediately.
Your booking will be confirmed only after payment is received and acknowledged by Sparwild Safaris.
Flexible Payment Options
Depending on your trip, you may be given one of the following payment options:
1. Deposit + Balance on Arrival
Pay an initial 30%–50% deposit when confirming your booking.
Pay the remaining balance directly on arrival (Strictly Via Sparwild Bank Transfer).
2. Full Payment Upfront
Some tours, especially those involving flights or non-refundable lodges, may require 100% prepayment.
You will be notified if this applies before confirming your booking.
Cancellation Policies
We understand travel plans can change. Our cancellation policies are designed to be fair to both our guests and the local partners we work with.
1. Flexible Cancellation Policy
More than 14 days before travel: Refund of 80% of the total tour cost.
7–13 days before travel: 50% refund.
Less than 7 days or no-show: No refund.
Refund method: Refunds will be made to the original payment method within 7–14 business days.
2. Moderate Cancellation Policy
(Applies to most mid-range safaris and lodge bookings)
More than 30 days before travel: 75% refund.
15–29 days before travel: 50% refund.
Less than 15 days before travel or no-show: No refund.
3. Strict Cancellation Policy
(Applies to peak-season, flight-in safaris, or non-refundable lodge bookings)
Once confirmed: 100% cancellation fee.
No refunds for cancellations or no-shows.
Changes to Bookings
If you wish to change your travel dates or itinerary, Sparwild Safaris will assist wherever possible.
Changes are subject to availability and may incur additional costs from lodges, airlines, or park authorities.
No-Show Policy
Failure to arrive on the scheduled departure date is considered a no-show and is non-refundable.
Refunds
Refunds (where applicable) will be processed within 7–14 business days using the original payment method, minus any transfer or processing fees.
Important Notes
Cancellation and refund terms may vary depending on the service providers (lodges, airlines, or transport operators).
In all cases, the terms outlined in your individual booking confirmation will take precedence.
We strongly recommend purchasing comprehensive travel insurance to cover unforeseen cancellations or emergencies.
Privacy Policy – Sparwild Safaris
Last updated: October 2025
At Sparwild Safaris, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or communicate with our team.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the information necessary to deliver our travel and safari services effectively. This includes:
a. Information You Provide
Full name, email address, and phone number
Nationality and passport details (for park or visa arrangements)
Travel dates, preferences, and special requests (e.g., dietary or medical)
Payment details (processed securely through trusted third-party gateways)
Reviews, messages, or inquiries you send to us
b. Automatically Collected Information
When you browse our website, we may collect:
IP address, browser type, and device information
Pages visited and time spent on the site
Cookies and tracking data (see section 7 below)
2. How We Use Your Information
We use your personal data to:
Process and confirm your bookings
Communicate with you about your tour or inquiry
Customize your safari experience based on your preferences
Improve our website, services, and customer experience
Comply with legal, safety, and accounting obligations
We never sell or share your personal information with unauthorized third parties.
3. Sharing of Information
We may share your information only with:
Local safari operators, guides, and lodges involved in your booking
Payment processors and trusted third-party service providers (for secure transactions)
Government or park authorities, if required for permit or visa processing
All partners receiving your information are required to protect it and use it only for your booked services.
4. Data Security
We implement appropriate technical and organizational measures to keep your data safe.
This includes secure servers, encrypted payment channels, and restricted data access.
However, no online system is 100% secure — we encourage you to use strong passwords and avoid sharing sensitive information over unsecured networks.
5. Data Retention
We retain your personal information only as long as needed for:
Booking and accounting purposes
Legal or tax requirements
Future travel support (if you request repeat bookings)
You may request deletion of your data anytime (see section 8 below).
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Object to certain types of data processing
To exercise any of these rights, contact us at Info@sparwildafricantoursandsafaris.com
7. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and understand visitor activity.
You can adjust your browser settings to disable cookies if you prefer — however, some features may not function properly.
8. Contact Us
If you have questions about this Privacy Policy or wish to manage your data, please contact us: info@sparwildafricantoursandsafaris.com
Sparwild Safaris, Nairobi, Kenya +254 703 829 961
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the effective date indicated above.
Curated safari experiences led by local specialists
Authentic encounters — from the Big Five to cultural villages
Eco-conscious travel that gives back to nature
Quick, secure, and flexible booking options
Dedicated 24-hour guest support
PARTNERS AND ACCREDITATIONS
Resource Links
ABOUT US
Sparwild African Tours and Safaris is a trusted best tour operator in Kenya offering unforgettable African tours and safaris across Kenya, Tanzania, and East Africa. We design tailor-made safari packages that connect travelers with nature, wildlife, and authentic African culture while promoting responsible and sustainable tourism.
TOP SAFARIS
OFFICE ADDRESS
Ruiru Town, Kenya
Phone: (+254) 703 829 961
Info@sparwildafricantoursandsafaris.com
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