Terms & Conditions

Effective date: 28 October 2026

These Terms & Conditions explain the general basis on which Sparwild African Tours & Safaris (“Sparwild”, “we”, “us” or “our”) provides information about safari experiences and handles enquiries and travel arrangements. “You” and “traveller” refer to a person using this website or enquiring about or participating in a trip.

1. Use of this website

You may use this website to learn about our tours, destinations and services, and to contact us about travel arrangements. You agree not to misuse the website, attempt unauthorised access, interfere with its operation, submit unlawful material or use our content in a way that infringes the rights of Sparwild or another person.

We aim to keep website information useful and current, but tour descriptions, images, wildlife sightings, routes and other details are illustrative and may change. Website content does not guarantee that a particular animal, event, accommodation, transport service or experience will be available on your travel dates.

2. Enquiries and quotations

You may contact us to discuss a tailor-made or published safari. Please provide accurate information about your intended dates, party size, interests, budget and any requirements that may affect the arrangements.

Any quotation we issue will be subject to the validity period stated in that quotation, availability at the time of confirmation, and the stated itinerary and inclusions. Availability and supplier prices can change before a booking is confirmed. If an item becomes unavailable or its cost changes, we will explain the relevant options before asking you to proceed.

3. Booking confirmation

A booking is confirmed only when Sparwild has accepted it in writing and the required deposit or other initial payment specified in the booking documents has been received, unless the written confirmation expressly states a different arrangement.

Before paying, review the itinerary and booking documents carefully. They should identify the travellers, travel dates, services included, exclusions, price, payment schedule and the cancellation or amendment conditions that apply. If any detail appears incorrect, contact us promptly so it can be reviewed before travel arrangements are finalised.

4. Prices and payments

The currency, total price, deposit and balance deadlines will be shown in your quotation or booking confirmation. Do not assume a deposit percentage, payment date or currency unless it is stated in writing for your trip.

• Payments must be made using the method and to the account or payment recipient specified in official booking instructions.
• Bank, card, exchange-rate or transfer charges, where applicable, will be explained in the relevant payment instructions or booking documents.
• Late or missing payments may affect the availability of services and may lead to cancellation where the applicable booking terms permit it.
• If you receive an unexpected request to change payment details, independently contact Sparwild through a known contact channel to verify it before transferring funds.

Any applicable taxes, park or conservation fees, supplier surcharges and other price adjustments will be explained in the quotation or booking documents. We will not represent a price as fixed beyond the conditions stated in those documents.

5. Changes to travel arrangements

If you want to change a confirmed booking, contact us in writing as early as possible. Changes depend on availability and the rules of the relevant airlines, accommodation providers, parks, transport operators and other suppliers. Additional charges may apply; we will advise you of known costs before confirming a requested change where practicable.

Safari travel takes place in environments where weather, road conditions, wildlife movements, safety advice, conservation requirements and supplier operations can change. We may need to adjust timings, routes, activities or other arrangements when reasonably necessary. Where a significant change is proposed, we will communicate the available options as soon as reasonably practicable.

6. Cancellations and refunds

If you need to cancel, notify Sparwild in writing and include your booking reference and the names of the travellers. The cancellation date will be assessed under the terms stated in your booking confirmation.

Cancellation charges, refundable amounts and any supplier costs depend on the confirmed arrangements and the policies of the providers involved. The applicable booking documents will set out the cancellation schedule; no particular refund or percentage is guaranteed by this general website policy.

If Sparwild must cancel or materially change an arrangement, we will explain the circumstances and the options available under your booking terms and applicable law. Any refund due will be handled according to those terms and legal requirements. We recommend that you obtain suitable travel insurance, including cancellation cover.

7. Traveller responsibilities

You are responsible for ensuring that you and everyone travelling with you have valid travel documents and meet entry, visa, health, vaccination and other requirements for each destination and transit point. Requirements can change, so check official sources before departure.

Please provide accurate traveller names and relevant information, disclose requirements that may affect safe participation, arrive at agreed meeting points on time, and follow reasonable instructions from guides, drivers, accommodation staff and other authorised personnel. You are responsible for personal belongings and for costs arising from your failure to meet entry or travel requirements, subject to applicable law and the specific booking terms.

8. Health, safety and wildlife

Safaris and outdoor activities may involve uneven terrain, remote locations, changing weather, long road journeys and encounters with wild animals. These activities carry inherent risks. Follow the safety guidance provided by your guide and the rules of parks, reserves, conservancies and other locations.

Wild animals move freely and sightings cannot be guaranteed. Routes and activities may be altered for safety, conservation, weather or operational reasons. Tell us before confirmation about relevant mobility needs, dietary requirements or other considerations so we can discuss what arrangements may be suitable.

You are responsible for seeking appropriate medical advice before travel and carrying any medication you require. Nothing in these terms is a substitute for professional medical advice or an official destination entry requirement.

9. Third-party suppliers

A trip may involve independent accommodation providers, airlines, park authorities, guides, transport companies, activity operators and other suppliers. Their own operational rules and conditions may apply to the services they provide. Where those conditions affect your booking, they should be communicated or made available as part of the booking process.

We will take reasonable care in coordinating the arrangements we agree to provide. We cannot guarantee the performance of a third-party service beyond our control, but this clause does not remove any responsibility or remedy that applies to us under the law or your confirmed booking.

10. Liability

We will perform the services we have expressly agreed to provide with reasonable care and in accordance with applicable law and your booking documents. If something goes wrong, contact us promptly with details so that we can assess and respond to the issue.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including any liability that cannot legally be excluded or limited. Any other limitations or exclusions must be stated in the applicable booking documents and interpreted subject to applicable law.

11. Travel insurance

We strongly recommend comprehensive travel insurance appropriate to your itinerary and personal circumstances. Consider cover for medical treatment, emergency evacuation and repatriation, trip cancellation or interruption, baggage and personal belongings, and activities included in your trip. Check policy exclusions and limits carefully.

Unless your written booking confirmation expressly states that a specific insurance product is included, you should not assume that insurance is provided by Sparwild. You are responsible for arranging cover suitable for your needs.

12. Privacy, intellectual property and external links

Information you submit through our website may be used to respond to your enquiry and manage a booking, where relevant. Please do not send payment card details or unnecessary sensitive information through a general enquiry form. Our handling of personal information should be read alongside the privacy notice published on this website, if available.

Unless stated otherwise, the text, branding, graphics and other material on this website are owned by Sparwild or used with permission. You may browse the website for personal use, but must not copy or commercially reuse its content, or use our branding, without appropriate permission.

This website may link to external websites or services. We do not control every external site and are not responsible for its content, security or privacy practices. Review the terms and privacy information of the relevant provider before using its service.

13. Governing law and disputes

These website terms are intended to operate consistently with the laws of Kenya. Any dispute relating to a confirmed trip will be handled under the applicable booking documents and relevant law. Nothing in this section takes away a right or protection that the law does not permit the parties to exclude.

14. Updates to these terms

We may revise these terms to reflect changes to our website, services or legal requirements. The current version will be published on this page with an updated effective date. Terms specifically agreed in a confirmed booking will continue to apply to that booking unless a change is agreed or the law requires otherwise.